At a glance

  • We use account, content, payment, communication, device and activity information to run and support Superdraft.
  • Relevant information is processed by providers, including AI, analytics and advertising providers, in Canada, the United States and other countries.
  • We use cookies, interaction recordings and advertising tools. Recordings can include information entered or displayed on screen.
  • We do not use your content to train a general-purpose AI model offered to the public without your permission.
  • Contact team@superdraft.ai about your information, choices or applicable privacy rights.

This overview is a guide. Read the full wording below for the details.

1. Who we are and when this policy applies

Superdraft Technologies Inc., doing business as Superdraft ("we," "us"), provides AI-assisted tools for business research, content creation, editing and marketing work. This policy explains how we handle personal information across our websites, software, communications, billing and support.

We decide how information is used for our own business activities, such as account management, billing, security, support and marketing. When we handle information in customer content on an organization’s behalf, that organization generally decides its purposes and we act under the applicable agreement. Privacy laws may call these roles "controller" and "processor."

If you use Superdraft through a business or client, its administrators may access and manage your account activity and content. Its own privacy practices may also apply. This policy explains our practices; it does not waive your rights or replace consent that the law requires separately.

2. Information we collect

Depending on how you interact with us, we collect:

  • Account and contact information. Your name, email, phone number, organization, role, account identifiers, sign-in information and preferences.
  • Content and connected information. Information, instructions, files, media and business materials you or your organization provide or connect, and content created through the Service. This may include personal information about you or other people.
  • Payments and subscriptions. Plan, purchase, invoice, tax, billing contact and payment-status records. Payment providers handle payment details. Superdraft does not store full payment card numbers.
  • Communications. Messages, support requests, attachments, feedback and sales or support conversation notes.
  • Device and activity information. IP addresses, device identifiers, browser details, approximate location, pages and features used, interactions, referrals, cookie information, and records used for usage measurement, security and troubleshooting. Interaction recordings are explained below.
  • Public and third-party information. Business and contact details, public profiles, published content and other information from public or third-party sources. We may also create recommendations and inferences from information we process.

Information comes from you, your organization and its users, your use of the Service, services you connect, public sources and providers that support our business. Content and activity records may be retained to provide support, check quality and investigate problems; they are not limited to anonymous statistics.

Do not provide highly sensitive or regulated information, such as health records, government identifiers, full payment card details, biometric information or children’s personal information, unless we agree in writing.

3. How we use information

We use information to:

  • Provide requested features and content, manage accounts and access, and support customer work.
  • Manage subscriptions, payments, usage allowances and necessary business records.
  • Answer questions, provide support and send service, billing and security messages.
  • Detect fraud and misuse, protect the Service, investigate problems and enforce our agreements.
  • Understand use, evaluate the quality of results and improve features, reliability and the customer experience.
  • Promote Superdraft, measure advertising and show relevant ads, as explained below.
  • Meet legal obligations, handle disputes and protect legal rights.

We may also create and use combined or de-identified information that does not reasonably identify a person. Where we process customer-controlled information, its use remains subject to the applicable agreement and law.

4. AI and your content

AI features process relevant content with technology providers to deliver the requested results. We may use content and related records to support the Service, assess quality, resolve problems and improve the experience, subject to applicable agreements and law.

We do not use your content to train a general-purpose AI model offered to the public without your permission. Our use of providers is subject to their applicable terms and our arrangements with them. Contact us before using the Service if your organization needs particular processing restrictions.

5. Who receives information

We share relevant information with:

  • Providers that help us operate. These include hosting and storage, account access, payments, communications, AI and media processing, information services, analytics, security and support providers. Authorized staff and support providers may access information when needed for their work.
  • Advertising partners. They receive information for measurement and advertising as described in the next section. Some partners use information for their own purposes under their own privacy policies.
  • Your organization and services you choose. Administrators and authorized users may access information according to their permissions. Information may also be shared when you direct an export, connect a service or otherwise request it.
  • Professional advisers and others for legal reasons. We may share information with advisers, authorities or other parties where lawfully needed to meet legal obligations, investigate fraud, protect safety or security, resolve disputes or protect rights.
  • Parties to a business transaction. Information may be shared in connection with a financing, merger, reorganization, sale or similar transaction, subject to applicable confidentiality and privacy requirements.
  • Others you authorize. We may share information with your consent or at your direction.

We may change providers over time. Providers receive information relevant to their role. Some services, including payment resellers and services you connect, also handle information under their own privacy policies. Contact us if you need more information about recipients or processing for a privacy request or customer agreement.

6. Cookies, recordings and advertising

We use cookies and similar tools to run the Service, remember preferences, understand how people use it, measure advertising and help show relevant ads.

Some analytics tools record interactions with our website or app. These recordings can include pages viewed, clicks and information entered or displayed on screen. We use them to understand use, troubleshoot problems and improve the experience.

We may share device identifiers, IP addresses and activity information with advertising partners for measurement and advertising. Partners may also use this information under their own privacy policies. Depending on where you live and which laws apply, this activity may be treated as selling or sharing personal information, or targeted advertising.

You can manage cookies through your browser. Blocking them may affect the Service, and browser settings do not control every way information is collected or shared. Contact team@superdraft.ai about privacy choices or applicable opt-out rights. The rights section below explains how to make a request.

7. How long we keep information

We keep information for as long as reasonably needed for the purposes described in this policy. We consider the type and sensitivity of the information, whether it is needed for an active account or requested work, applicable agreements, and legal, accounting, security and dispute needs.

Account closure or a deletion request may not remove every record immediately. We may retain information where required or permitted by law for a specific continuing purpose. Copies may remain in backups until they expire or are overwritten. When information is no longer needed, we delete it or remove identifying details, subject to applicable requirements.

8. Security and international processing

We use reasonable safeguards to protect personal information. No system can be guaranteed secure. Protect access to your account and tell us if you suspect a security problem.

We and our providers may process information in Canada, the United States and other countries. Privacy laws may differ from those where you live, and information may be accessible to authorities under local law. Where required, we use safeguards recognized by applicable law for international transfers. Contact us for information about applicable processing or transfer arrangements.

9. Your choices and rights

Depending on applicable law, you may have rights to access or learn about your information, correct it, request deletion, receive a portable copy, object to or restrict certain uses, withdraw consent, or opt out of selling, sharing or targeted advertising. You may also have rights to limit certain uses of sensitive information or appeal our decision about a request.

Send requests to team@superdraft.ai. We may need information to verify your identity and authority. An authorized agent may act for you where law allows, with appropriate proof. If your organization controls the relevant information, we may direct your request to it or assist it under our agreement.

Rights may be subject to legal limits and exceptions. Withdrawing consent does not affect lawful uses already made. If a requested restriction prevents us from providing a feature, we will explain that consequence. We will not unlawfully discriminate against you for exercising privacy rights.

You may complain to the privacy regulator for your location where that right applies. You can also contact us first so we can try to resolve your concern.

10. Marketing messages

Use the unsubscribe link in a marketing email or contact us to stop marketing emails from Superdraft. Necessary account, billing, security and service messages may continue. If another business sends you marketing content created with Superdraft, contact that business about its messages and its use of your information.

11. Additional information for different regions

Privacy rights depend on the laws that apply to you and to our activities. Residents of Canada, U.S. states and other regions may have different rights and complaint options. We do not treat use of the Service as a waiver of those rights.

For applicable U.S. privacy laws, the information described above includes identifiers and contact records, commercial and professional information, online activity, approximate location, user content and inferences. Account sign-in information and sensitive information included in submitted content may fall within legal categories of sensitive personal information. Sources, purposes, recipients and retention criteria are described above. Advertising disclosures may count as a sale or sharing under those laws even when no money is paid for the information.

Where European, UK or similar laws require a legal basis, we rely on performance of our agreement for requested services; legitimate interests for appropriate business activities such as security, support and improvement, balanced against your rights; legal obligations; and consent where required. This does not replace consent required for particular tracking or communications. Contact us to ask which basis applies to a particular use.

12. Children and information about other people

Superdraft is a business service and is not intended for children. We do not knowingly collect personal information from children under 16. Contact us if you believe a child has provided personal information.

If you provide information about other people, you are responsible for required notices, permissions and lawful instructions concerning that information. This does not remove our own obligations under privacy law.

13. Policy changes and contact

We may update this policy. We will give notice of material changes through the Service, by email or another reasonable method, and state when they take effect. Where a change requires consent, we must obtain it before relying on that change. Continued use alone does not replace consent required by law.

For questions, privacy requests or complaints, contact:
Superdraft Technologies Inc.
Ontario, Canada
team@superdraft.ai